Updated July 2018
It is the policy of KPMR to respect the confidentiality of information and the privacy of individuals. KPMR is bound by the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (as amended) (Australian Act) in Australia;
Types of personal and sensitive information collected
Personal information includes information regarding your contact details, work experience, qualifications, aptitude test results, opinions about your work performance (eg references), incidents at the workplace, and other information obtained or received by us in connection with your possible and actual work placements.
The types of personal information that we collect and hold will vary depending on your dealings with us. This information may include any or all of the following:
• name, address(es), telephone number(s) and other contact details;
• gender, and date of birth;
• electronic address(es);
• payment information (such as credit card or bank details);
• other personal information required to provide our services; and
• transaction details relating to your use of our products, services or benefits.
We may collect your sensitive information but only if you agree to provide it to us. If you agree to provide us with sensitive information, we will only use it in accordance with the Privacy Act 1988.
Sensitive information is a special category of personal information under the Australian Act. It is information or opinion about you, including membership of a professional or trade association or membership of a trade union; criminal record; health information, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, or sexual preferences or practices. As outlined in the Australian Act, sensitive information can, in most cases, only be disclosed with your consent.
This information may include any or all of the following:
• Health records;
• Criminal records;
• Memberships of a political association; or
• Religious beliefs or affiliations.
You do not have to provide us with any information we seek, however if you do not:
• We may not be able to provide you with the products, services or benefits you have requested;
• We may be limited in our ability to locate suitable work for you; and
• We may be limited in our ability to place you in work.
How we collect personal information
Generally, we may collect personal or sensitive information directly from you, such as:
• when you submit information through our website, including when you complete one of our registration forms or provide any other information in connection with your application;
• in person;
• when we receive a reference about you;
• when we receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body;
• when we receive the results of any competency or medical test or background checks including credit and criminal record checks;
• when we receive any complaint or other information from or about you in the workplace;
• when we receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved;
• when we receive any information about a workplace accident in which you are involved; or
• when we collect information about you from public domain sources.
We collect personal information through:
• our related bodies corporate;
• our business partners; and
• third parties who supply services to us.
Why we collect, use and disclose personal information
We will collect personal and sensitive information for the following purposes:
• to establish and maintain your relationship with us;
• to find you a work placement;
• for career guidance and management;
• to understand work performance;
• Informing you of possible work opportunities or other events such as training or information sessions by direct mail/email/sms
• our management and resolution of any complaint, inquiry or investigation in which you are involved
• to establish any tests or assessments you may need to undertake (including medical or criminal history tests)
• to answer any inquiry you make.
• to address any insurance claim or proposal that requires disclosure of your personal or sensitive information
• for undertaking criminal reference checks and other background checks, including credit checks for positions in New Zealand involving significant financial risk and otherwise as permitted by law
• for research, development, business systems and infrastructure testing and other business purposes to assist us in providing our services to you
We may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as:
• manufacturers and suppliers; couriers and delivery contractors;
• marketing consultants and promotions companies; website hosts; and
• consultants and professional advisers.
• potential and actual employers, clients of KPMR and trusted third parties who may be based outside of Australia and New Zealand
• external providers of online training and induction - eg mandatory on-line OH&S Induction, and background checking agencies - eg criminal record and credit checking
• our insurers;
• a professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information;
• a Workers Compensation body; or
• any person with a lawful entitlement to obtain the information.
We will also use and disclose your personal information to send direct marketing to you from
• our related bodies corporate; and
• third parties who provide services to us.
The direct marketing may relate to:
• our products and services;
• job opportunities;
• the products and services of other parties;
• new developments we believe may be of interest to you.
You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.
How we store and protect personal information
We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.
Do we send personal information overseas?
We are likely to disclose some of your personal information, for the purposes described above, to organisations in in countries outside Australia. This may include New Zealand, UK, USA, Eire or Dubai (UAE)
By providing your personal information to us, you consent to our disclosure of your personal information to organisations in those countries even though it may not receive the same protections that it would in Australia. You may request us not to transfer your personal information to the countries listed above, but if you do so we may not be able to provide the services or products you have requested from us.
We may disclose information to KPMR employees and potential employers located in:
• Australia (and any other countries where KPMR may provide its services in the future) regarding possible or actual work placements and to assist us in providing our services to you
• Third party contractors/service providers for the purposes of assisting us to provide you with our services, and/or to improve the services we offer you including (a) providing us with specialised and efficient database management, development and storage and, (b) assisting with the provision of marketing communications to you. Such service providers/contractors may be based outside of Australia, including the [countries – please insert] and your information will be stored on secure servers that are protected in controlled facilities and will only use your information for the purpose of providing services to KPMR and will not use your information for any other purpose. Where we transfer information to persons outside Australia and New Zealand we take reasonable steps to ensure that the recipients of such information do not breach the APP or IPP in relation to that information
How you can access your personal information
We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our Privacy Officer by email or at the address detailed below.
At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act 1988 applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
We will promptly acknowledge and investigate any complaint about the way we manage personal information.
Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.
How to contact us or make a complaint
The Privacy Officer
Keeley Pope at Level 12, 95 Pitt Street, Sydney 2000 – email firstname.lastname@example.org
We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.
Last updated July 2018